erek 23 Account & Payment FAQ
Users ask erek 23 questions about account setup, password recovery, deposits and withdrawals via DANA / e-wallet / mobile banking / local payment / online payment and bank transfers, bonus terms, game rules for Liga 1 betting and live-dealer tables, security settings, and what to do if a transaction stalls. This page collects the most frequent inquiries and our direct answers.
We designed this FAQ to cover account mechanics, payment processes, and common troubleshooting without you needing to open a support ticket. If your question relates to your specific transaction, bonus eligibility, or account restriction, contact our support team—they can see your account and provide personalized guidance. For legal questions about our terms or data handling, read our Terms & Conditions or Privacy Policy
Our support team responds in English during business hours. Live chat is available on the main site and in the mobile app. Email inquiries are addressed within one business day. For account security issues (suspected unauthorized access, suspicious activity), prioritize contacting support immediately rather than relying on this FAQ.
FAQ topics on erek 23
- Account and registrationhow to start, KYC verification, password recovery, account preferences
- Payments and transactionsdeposit and withdrawal via e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet)
- Game rules and bonusesfootball betting, live-dealer tables, slots, esports markets, bonus terms
- Security and jurisdictionaccount protection, two-factor authentication, data handling, access restrictions
Our answers below cover the most common questions users ask erek 23. Expand any accordion item to read the answer. If you need account-specific help, contact our support team via live chat or email.
Account and registration
Visit the Member login page on erek 23 and click "Forgot your password?" Enter your username or email address. We send a reset link to the email registered on your account. Click the link, set a new password (minimum 8 characters, one uppercase letter, one number, one symbol), and confirm. You can then log in with your new password immediately. If you do not receive the reset email within a few minutes, check your spam folder or contact our support team in English via live chat. We cannot reset passwords by phone for security reasons.
During signup on erek 23, you provide: username (3–20 characters, letters and numbers only), email address, mobile phone number (used for account recovery and withdrawal verification), password, and acceptance of our Terms & Conditions and Privacy Policy. After signup, you must upload a government-issued ID and proof of address (utility bill, rental contract) to unlock withdrawals. This is mandatory under anti-money-laundering law in supported jurisdictions. Verification typically completes within one business day. You may place bets before verification, but cannot withdraw until your documents are approved.
Log into erek 23, open your account settings, and you can adjust email notifications (on/off), enable or disable two-factor authentication (2FA), change your password, update your registered phone number or email address, and view your login history. If you wish to temporarily pause account access (e.g., during Idul Fitri or Idul Adha holidays when you prefer not to participate), contact our support team to request a voluntary pause. We do not close accounts permanently via self-service; if you need permanent closure, request it via live chat with a reason, and our team processes it within one business day.
Our support team is available via live chat on the erek 23 website and mobile app. Click the chat icon in the bottom-right corner to start a conversation. We respond in English during business hours (Monday–Sunday, 09:00–22:00 Indonesian time). For non-urgent questions, email support via the Contact page; we reply within one business day. If your issue is account security (suspected unauthorized access, payment dispute), use live chat to prioritize your case. Do not share your password, PIN, or 2FA code with anyone claiming to be support staff.
Payments and transactions
erek 23 does not charge deposit or withdrawal fees. Bank transfer fees (if any) are set by your bank, not by us. QRIS, e-wallet, mobile banking, local payment, online payment, and e-wallet transfers are instant and free. When you deposit via mobile banking, local payment, online payment, or e-wallet, you may incur a small transfer fee (typically under our welcome offer) depending on your bank's schedule. Withdrawals to your bank account are free; your bank may charge you a receive fee (rare). Always check the fee disclosure before you confirm a payment. If you are charged an unexpected fee, contact your bank—we do not levy additional charges.
Yes. We accept deposits and withdrawals from all four major Indonesian banks: mobile banking, local payment, online payment, and e-wallet. To deposit, select "Bank Transfer" during checkout on erek 23, choose your bank, and follow the transfer instructions. Transfers from these banks typically arrive within subject to verification during banking hours (Monday–Friday, 08:00–16:00) and may take longer on weekends or public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi). Withdrawals to your bank account are processed same-day after your account is verified, but settlement depends on your bank's processing window—expect funds in your account within 24 business hours.
We periodically offer new-customer welcome bonuses and seasonal promotions (common during Liga 1 finals or Piala Indonesia knockout rounds). Bonus terms vary by campaign and are always displayed clearly before you claim them on erek 23. Typical conditions include: bonus applies to sportsbook, live-dealer, or slot bets only (not all game types); bonus funds must be wagered a set number of times before withdrawal; bonus expires if unused within 7–30 days (stated in the offer). Read the full terms before claiming. If your bonus is forfeited or you have a question about your specific offer, contact support—they can review your account and clarify eligibility.
Game rules and getting started
Before your first bet on erek 23, read: (1) our Terms & Conditions for account rules, bet settlement, and dispute resolution; (2) the game-specific rules for your chosen market (e.g., Liga 1 football betting rules, live blackjack house rules, slot RTP disclosure); (3) our Privacy Policy for data handling. All rules are available in the site footer or in the app's Help section. If a rule is unclear, ask support before you place a large bet. We enforce our published rules consistently; disputes are resolved by reference to the terms in effect at the time of the bet.
Sportsbook bets on Piala AFF or Piala Indonesia matches on erek 23 settle according to the official result announced by the governing body (AFF, PSSI). Pre-match bets settle after the final whistle. Live (in-play) bets settle at the moment the qualifying event occurs (goal, red card). If a match is postponed or cancelled, your bet is cancelled and your stake is refunded. If a match resumes on a later date, pre-match bets remain active unless the market is explicitly closed. Check the match details and market rules before you bet—specific terms for injury time, replayed matches, and other scenarios are listed on erek 23's market page.
Live-dealer games (blackjack, roulette, baccarat, Dragon Tiger) feature a real person dealing from a professional broadcast studio. You see the dealer and cards in real-time; outcomes are determined by physical cards or a real wheel. RNG slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) use a computer algorithm to generate random results each spin—no human dealer, outcome determined by software. Both are fair and comply with gaming regulations. Live-dealer games are interactive and social; slots are faster-paced and don't require a dealer. Each game displays its RTP (Return to Player) percentage on erek 23—this is the long-term statistical payout rate, not a guarantee on your session.
erek 23 offers sportsbook betting on professional esports tournaments: Mobile Legends Professional League (PMPL) Indonesia, Free Fire World Series, PUBG Mobile esports events. Pre-match bets are available days before a match; live bets open once the match broadcast starts. You can bet on match winner, map winner, or specific in-game outcomes (kill count, objective capture). Bets settle after the official tournament organizer announces the result. If a match is suspended or cancelled, bets are cancelled and stakes refunded. Esports markets close a few minutes after the match ends. Odds and available markets vary by tournament; check erek 23's sportsbook section for current offerings.
Security and account care
Two-factor authentication (2FA) on erek 23 requires a second form of identification when you log in. After you enter your password, we send a one-time code to your registered email or phone number (or to your authenticator app if you have set one up). You enter this code to complete login. Even if someone obtains your password, they cannot access your account without the code. We recommend enabling 2FA immediately after you open your account. You can activate 2FA in your account settings on erek 23. If you lose access to your 2FA method (phone lost, email account compromised), contact support—they can temporarily disable 2FA after identity verification so you can regain access.
erek 23 services are available only where local law permits. If your account is restricted or you cannot log in, it may be because your registered address is in a jurisdiction where we do not offer services. Our terms state that we do not permit access from countries or regions where online wagering is prohibited by law. If you believe this is an error (e.g., your address is incorrect), contact support with your location details and we will review. You are responsible for verifying that your access and use of erek 23 comply with your jurisdiction's law. We cannot advise on local regulations—consult your local legal resources if unsure.